service

OUR SERVICE – FAST, RELIABLE, FLEXIBLE

Quality, flexibility and customer proximity are the mainstays of our service offering. We hold regular quality meetings where staff from development, production and technical support have the opportunity to discuss matters in person. Returns and error messages from customers are talked through in order for us to respond quickly and with a focus on customers and for us to continually optimise our products.
We are constantly expanding our range of services in the fields of technical support, assistance with getting started and maintenance. We are always happy to help and our experts will competently share their knowledge on site and in person.

MAINTENANCE & SERVICING

We provide maintenance and servicing concepts for the maximum availability of your safety lighting. Please get in touch with us directly.

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COMPLAINTS

RP carefully checks defective luminaires and will either repair or replace them. In pressing cases, our customers can also receive advance deliveries so that their safety lighting can continue to run perfectly.

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GETTING STARTED

Do you need help to get started with your emergency lighting solution? Fine. Our specialists are there for you.

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TECHNICAL SUPPORT

Our experts will give you reassurance when making decisions and make the work easier for you. We provide exactly the support you need when implementing your safety lighting projects.

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FAQ

Do you have any questions? Then we have the answers. Our extensive database of FAQ includes various ways of rectifying faults and problems.

To our database of FAQ
need advanced training?
need advanced training?

We provide training courses in emergency and safety lighting, central power supply systems and smart lighting control with CASAMBI®.

Go to the range of training courses
Solutions in action

RP Group products are being used the world over to save lives.

All references
Centre for Speech Therapy

Safety first: Connected emergency lighting for more safety and efficiency

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Cloche d'Or

Modern shopping centre in the heart of Europe

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Centre for Speech Therapy

Safety first: Connected emergency lighting for more safety and efficiency

More information
Cloche d'Or

Modern shopping centre in the heart of Europe

More information
Centre for Speech Therapy

Safety first: Connected emergency lighting for more safety and efficiency

More information
Cloche d'Or

Modern shopping centre in the heart of Europe

More information

    RP Group products are being used the world over to save lives.

    All references
    Was gibts neues bei rp?

    Alle aktuellen Neuigkeiten zur RP-Group

    Zu den Neuigkeiten
    DO YOU HAVE ANY QUESTIONS?

    Our experts are available to you for queries relating to products, planning and service.

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