complaints
REPAIRS, RETURNS AND COMPLAINTS – SIMPLE PROCESSING, RAPID REPLACEMENT
you can decide
Credit note
Credit note
You will receive a full credit note for defective goods during the warranty period.
Credit note with deduction
When new goods are returned, a returns fee is charged and we deduct this from the credit note.
1-6 months 25%
7-12 months 35%
1 year and more goods can no longer be returned
Repairs
Repairs
If the item can be repaired, this work is undertaken and the repaired item is shipped to an address of your choice.
Chargeable repairs
If the goods are not within warranty, we can carry out repairs for a charge once the matter has been discussed and agreed upon.
Replacement
If repairs are not possible, we ship out a free replacement for any defective goods still within warranty.
THIS IS HOW IT WORKS
1. Request RMA number
RMA request by e-mail: rma@rp-group.com
- Item
- Quantity
- RP order number
- Description of fault
- Internal process number
- If required, express desire for replacement in advance
- Desired delivery address
2. Complete returns form
Once you have received the RMA number, complete the returns form. You can download the templates directly from this page.
3. Ship package
Addresses:
Emergency and general lighting systems:
RP-Technik GmbH
Hermann-Staudinger-Str. 10-16
63110 Rodgau, Germany
Central power supply systems:
RP-Technik GmbH
Mittlerer Watzenbach 3
07318 Saalfeld, Germany
RETURN FORMS
