QUALITY POLICY
For over 40 years, we have provided innovative emergency and safety lighting for high levels of safety in buildings and are one of the leading manufacturers of emergency lighting systems in Germany.
OUR PROMISE OF QUALITY
We want to do more than meet the expectations of our customers in terms of product quality and the professional nature of our services. The preferences and requirements of our partners, distributors and users for high-quality and safe-to-use emergency and safety luminaires as well as power supply systems and reliable service determine how we work on a daily basis. Customer satisfaction surveys into the quality of our products, processes and services help us to improve all the time.
OUR STAFF ARE OUR MAINSTAY
We challenge the skills and abilities of our staff and promote a culture of positive collaboration. They receive the appropriate training and support to be able to meet our exacting quality standards. We encourage our staff to solve problems for themselves, to improve processes and we give them the responsibility and authority to do this.
VISION OF THE FUTURE
Improvement, further development and innovation shape our future. We develop, produce and market high-quality and safe-to-use emergency and safety luminaires and power supply systems using state-of-the-art technology and deliver services which the customer has come to expect from us and do all this at competitive prices. Using market analyses, we want to serve the market with innovative products designed to meet customers’ needs.
QUALITY MANAGEMENT SYSTEM
We maintain an effective quality management system. Both management and all staff are responsible for maintaining and continually improving our Quality Management System (QMS). We don’t just use quality management to improve process quality, our services and products but also to economically and safely steer the company forwards. Our goal-oriented risk management system enables us to understand risks and manage them in a calculated manner. Should deviations arise, we implement effective measures to understand why they have arisen and to remedy them.
ENVIRONMENTAL TARGETS
We are particularly committed to conserving natural resources and taking a sustainable approach to all our business activities. Our environmental targets include continually improving our environmentally-friendly methods of production and reducing waste.
COMPLIANCE
Compliance with all legislation, ordinances and directives as well as contractual obligations and self-commitments, entered into on a voluntary basis, all form part of our quality management system.
The RP Group conducts itself as a business in line with the principles of a prudent business recognised in Germany. The provisions of criminal law applicable to German companies, in particular the prohibition of corruption, money laundering and bribery, are observed. As a company based in Germany, we confirm acknowledgement, application and compliance with German and European regulations concerning customs and foreign trade law.
